You've Got Questions, We've Got Answers.
If you still have any questions that are not answered, please reach out to support team at firstname.lastname@example.org. We'll get back to you as fast as we possibly can.
When will my order Ship?
Most orders are processed within 1-3 business days. Domestic shipping times can vary with most taking between 4-13 days. Certain handmade items can take 2-4 weeks for delivery. Longer ship times are noted on each product. Please reach out to our support team if you have any questions on your order.
My package says delivered, but I didn’t receive it.
It's not unusual for USPS tracking information to be inaccurate, and for packages to be marked as delivered before they actually arrive. In most cases, your package will be delivered within a few days, but it's always a good idea to check with your neighbors or the post office for more information in the meantime.
However, if you do not receive your order within a couple days, please email our Support team within 14 days of the last tracking update, with your order number and tracking information so that we can assist you further.
Will I have to pay duties on international shipments?
Different countries have different policies regarding customs and taxes on imported goods. In general, you can expect to pay around 20% of the total cost of the merchandise in duties and taxes when the shipment arrives in your country. However, this is only a general guideline - the actual amount may vary depending on the destination country. For more specific information, it's best to contact the customs office in that country.
Turquoise Trading Co cannot control or be held responsible for any duties/taxes applied to packages by customs officials. Any additional charges for clearance are the responsibility of the customer. Customs policies can vary widely from one country to another, so please get in touch with the local customs office for more information. In rare cases, custom agents may delay delivery of some packages.
I need to change something on my order. Can i do that?
Please contact us as soon as possible to change or cancel your order. Unfortunately, we are unable to make any changes to orders after they have been processed by our warehouse.
How do I care for my jewelry?
Precious metals can dull over time from every day wear and tear. Washing your hands with soap and water can also leave a film on gemstones, making them appear cloudy or milky.
To clean your jewelry at home, we recommend using a soft polishing cloth or gentle soap and water. You should avoid any harsh chemicals or cleaning products, as they could damage the precious metal or gemstones permanently.